Toronto Seniors Helpline

Crisis Outreach Services for Seniors

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Description
On-call mobile crisis service for seniors; multidisciplinary team provides
  • crisis de-escalation
  • short term intensive case management
  • supportive counseling
  • harm reduction
  • mental health and addiction support
  • geriatric assessments
  • connections to primary care through dedicated nurse practitioners
  • behaviour supports
  • in-person assessment and support within 24-48 hours of phone referral; service offered in clients' home or in their local community

Partnership between WoodGreen Community Services, LOFT Community Services, Reconnect Community Health Services, Haven Toronto, South Riverdale Community Health Centre
Comments
Mobile service only
Eligibility
Older adults 65 years and older who are in crisis (experiencing a distressing change) and not coping well with independent living in the community; seniors with cognitive, physical or mental health challenges in need of crisis support; also older adults 55-64 years with geriatric concerns in need of crisis support

Consent from client is not needed for the initial visit, but is required for ongoing support
Application Process
Call 416-217-2077 for referral to COSS team; Toronto Seniors Helpline staff will assess for eligibility and urgency; no waitlists
Intake
416-217-2077
Website
Visit Website
Mailing Address
c/o WoodGreen Community Services, 815 Danforth Ave
1st Floor
Toronto, ON, M4J 1L2
Canada
Languages
English, French, Interpretation Services
Contact
Rochelle McAlister, Senior Manager, Seniors Mental Health and Addictions
Email: [email protected]
Phone: 416-405-5136
Fees
None
Documents Required
Contact for information
Accessibility
Not Applicable
Topic(s)
Agency Information
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Copyright
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Last Updated On
August 8, 2024
Location
Toronto
Hours of Operation
Mon
9:00 am to 5:00 pm
Tue
9:00 am to 5:00 pm
Wed
9:00 am to 5:00 pm
Thu
9:00 am to 5:00 pm
Fri
9:00 am to 5:00 pm
Sat
9:00 am to 5:00 pm
Sun
9:00 am to 5:00 pm

Mon-Sun 9 am-5 pm
Service Area(s)
Greater Toronto Area
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