NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.

Friends of Ruby

Counselling and Support Services

COVID19 Telephone and email inquiries, and telephone crisis counselling available; case management and mental health services by appointment, available by phone, video call, and online chat; no in-person groups; virtual programming only, such as QTBIPOC Art Therapy

Drop-in open Wed-Fri 1:30 pm-4:30 pm for essential services only, such as groceries, grab-and-go meals, snacks, harm reduction kits, menstrual kits, and personal care products (available for pick-up at the front desk); physical distancing and safety measures in place, including limits on number of persons inside, and session lengths for access to computers and phones; call 416-359-0237 or email for details


Drop-in centre, counselling services and support for LGBTIQ2S youth
  • intake, assessment and individualized support plan
  • information and referral to emergency shelter, housing options
  • assistance in applying for government health (OHIP) and social assistance programs (OW, ODSP)
  • assistance in obtaining identification and/or legal support in amending sex markers on official documentation
  • employment assistance including resume and job search coaching, and referrals
  • food, TTC fare and other basic necessities
  • meals available with snacks throughout opening hours
Counselling Centre
Includes immediate crisis response and counselling, suicide prevention, intervention and follow-up care
  • individual, group and family counselling
  • addiction and mental health supports
  • medical, dental and legal aid referrals
  • exploration of education opportunities, including high school, postsecondary and trades programs
  • gender affirmation, community acceptance support and counselling, including transition planning and trans literacy seminars
  • group discussion and learning activities
Member agency of Toronto Drop-in Network (TDIN)
Formerly known as Egale Youth Services
Lesbian, gay, bisexual, trans, intersex, queer, questioning and Two-Spirit (LGBTIQ2S) youth 16-29 years who are homeless, vulnerably housed, or at risk of homelessness
Application Process
Call, email, or visit website for details; limited drop-in available
Visit Website
Mailing Address
489 Queen St E
Lower level
Toronto, ON, M5A 1V1
English, Spanish - Counselling
Brittany Hudson, Program Manager
Street parking ; Wheelchair accessible automatic main entrance - interior doors require assistance ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door
Social Media
Agency Information
View Agency Profile
Findhelp Information Services
Last Updated On
March 21, 2022
489 Queen St E, Lower level
Toronto, ON, M5A 1V1
Friends of Ruby Site Location: Friends of Ruby
Cross street: River St and Queen St E

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Hours of Operation
1:30 pm - 4:30 pm
1:30 pm - 4:30 pm
1:30 pm - 4:30 pm

COVID19 Telephone and email inquiries Mon-Thu 10 am-7:30 pm, Fri 10 am-5:30 pm
Drop-in open for essential services only: Wed-Fri 1:30 pm-4:30 pm; physical distancing and safety measures in place, call for information
Service Area(s)