New! Download the 211 App
Get the app on your mobile device and search for help, support and services anywhere in Canada.
Get the app on your mobile device and search for help, support and services anywhere in Canada.
- Description
- Drop-in centre, counselling services and support for 2SLGBTQIA+ youth, including case management, newcomer support, and access to community resources, books, and workshops; not a crisis line
Drop-in centre
Includes intake, assessment and individualized support plan; information and referral to emergency shelter, housing options; assistance in applying for government health (OHIP) and social assistance programs (OW, ODSP); assistance in obtaining identification and/or legal support in amending sex markers on official documentation- meals available with snacks throughout opening hours
- light groceries, TTC fare
- personal hygiene kits
- harm reduction including safer sex kits, hormone injection kits, safer self-harm kits, safer substance use kits, naloxone
- seasonal clothing, laundry facilities
- employment assistance including resume and job search coaching, and referrals
- access to computer lab with free Wi-Fi, printer, fax, phone
- book library
Counselling Centre
Includes immediate crisis response and short term counselling, suicide prevention, intervention and follow-up care- individual, group and family counselling
- addiction and mental health supports
- medical, dental and legal aid referrals
- safety planning, de-escalation
- resources, information and referrals
- exploration of education opportunities, including high school, postsecondary and trades programs
- gender affirmation, community acceptance support and counselling, including transition planning and trans literacy seminars
- group discussion and learning activities
- not a crisis service
Member agency of Toronto Drop-in Network (TDIN) - Eligibility
- 2
SLGBTQIA+ youth and young adults 16-29 years, particularly those who are unhoused, vulnerably housed, or at risk of homelessness - Application Process
- Call, email, or visit website for details
- Office
- 416-359-0237
- Website
- Visit Website
- [email protected]
- Mailing Address
- 489 Queen St E
Lower level (LL01)
Toronto, ON, M5A 1V1
Canada - Languages
- English, Other languages may be available, contact for information
- Contact
- Jessica Lee, Director, Strategic Initiatives
Email: [email protected] - Fees
- None
- Documents Required
- Contact for information
- Accessibility
- Street parking ; Wheelchair accessible automatic main entrance - interior doors require assistance ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door
- Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Findhelp Information Services
- Last Updated On
- January 17, 2025
- Address
- 489 Queen St E, Lower level (LL01)
Toronto, ON, M5A 1V1
Cross street: River St and Queen St E
Open in Google Maps - Hours of Operation
- Mon11:30 am to 6:30 pmTue11:00 am to 6:30 pmWed11:00 am to 6:30 pmThu11:00 am to 6:30 pmFri11:00 am to 6:30 pm
Weekday Drop-in Mon 11:30 am-6:30 pm, Tue-Fri 11 am-6:30 pm; contact for schedule information on individual or group sessions, and services in-person, virtually, or by phone, or visit website for online drop-in calendar - Service Area(s)
- Greater Toronto Area