NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.

Friends of Ruby

Counselling and Support Services

COVID-19 - Telephone and email inquiries, and telephone crisis counselling available * drop-in open for essential services only, with physical distancing and safety measures in place * call or email for details


Drop-in centre, counselling services and support for LGBTIQ2S youth
  • intake, assessment and individualized support plan
  • information and referral to emergency shelter, housing options
  • assistance in applying for government health (OHIP) and social assistance programs (OW, ODSP)
  • assistance in obtaining identification and/or legal support in amending sex markers on official documentation
  • employment assistance including resume and job search coaching, and referrals
  • food, TTC fare and other basic necessities
  • meals available with snacks throughout opening hours
Counselling Centre includes immediate crisis response and counselling
  • suicide prevention, intervention and follow-up care
  • individual mental health counselling
  • group counselling
  • family counselling
  • addiction and mental health supports
  • medical, dental and legal aid referrals
  • exploration of education opportunities, including high school, postsecondary and trades programs
  • gender affirmation, community acceptance support and counselling, including transition planning and trans literacy seminars
  • group discussion and learning activities

Member agency of Toronto Drop-in Network (TDIN)
Formerly known as Egale Youth Services
Lesbian, gay, bisexual, trans, intersex, queer, questioning and Two-Spirit (LGBTIQ2S) youth 16-29 years who are homeless, vulnerably housed, or at risk of homelessness

Age Requirements: Ages: 16 year(s) - 29 year(s);

Residency Requirements: City of Toronto
Application Process
Call, email or drop in
* visit website for details
Visit Website
Mailing Address
489 Queen St E
Lower level
Toronto, ON, M5A 1V1
English, Spanish - Counselling
Lucy Gallo, Program Manager
Street parking ; Wheelchair accessible automatic main entrance - interior doors require assistance ; Elevator with braille and voice/tone features ; Wheelchair accessible washroom, assistance needed with door
Social Media
Agency Information
View Agency Profile
Findhelp Information Services
Last Updated On
November 24, 2020
489 Queen St E, Lower level
Toronto, ON, M5A 1V1
Friends of Ruby Site Location: Friends of Ruby
Cross street: River St and Queen St E

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Hours of Operation
10 am - 7:30 pm
10 am - 7:30 pm
10 am - 7:30 pm
10 am - 5:30 pm
10 am - 7:30 pm

COVID19 -- Remote response to telephone and email inquiries Mon-Thu 10 am-7:30 pm, Fri 10 am-5:30 * drop-in open for essential services Tue-Fri 1:30 pm-4:30 pm (physical distancing and safety measures in place) * call for information---------- Drop-in centre, counselling and case management -- Mon-Thu 10 am-7:30 pm; Fri 10 am-5:30 pm * BIPOC only drop-in -- Tue 2:30 pm-7:30 pm for Black and Indigenous youth, and Persons of Colour * visit website for monthly calendar
  • Continental breakfast -- Mon, Wed-Fri 10 am-11:30 am
  • Lunch -- Mon, Wed-Fri 1:30 pm-2:30 pm
  • Lunch -- Tue 2:30 pm-3:30 pm
  • Dinner -- Mon-Thu 5:30 pm-6:30 pm
Service Area(s)