NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.

Durham (Region of). Social Services Department

Income and Employment Support Division (Ontario Works), Whitby

COVID19 - Ontario Works recipients can access emergency benefits by calling their caseworker * up to $100 for single individuals and up to $200 for families * funding can be used to meet a broad range of needs, for example: cleaning supplies, transportation, food or clothing that individuals and families may require due to COVID-19 * all client contact will be provided by telephone or email * each office can be reached by phone or email * for cheque pick-up information click here

Assistance for those that are in financial need

Financial Assistance
Monthly allowance based on family size, housing costs and income * monthly drug benefit card * income tax clinic * other services include

Mandatory and Discretionary Benefits may include dentures, emergency dental services, eyeglasses, special diet allowance, health care supplies, medical transportation funds, prosthetic devices, funerals and burials * programs may vary by City or Municipality

Community Participation volunteer placements * job search programs based on individual's skills, experience and circumstances * employment placement, job matching service * job skills training - development of skills for specific jobs * on-the-job training * supports to self-employment, referrals to self-employment programs* basic education, basic adult upgrading * high school upgrading * English as a Second Language (ESL) classes * literacy and basic skills

Employment Assistance
clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Employment Resource Centre walk-in job search centre * access to computers, Internet, fax, photocopier, telephone * resource materials, job banks, labour market information * assistance with resumes * referrals to job counselling and training

Employment Start-Up Benefit covers costs related to starting a job or work placement * families with children -- newborn child allowance, child care start-up costs, basic dental care for children

Learning, Earning and Parenting (LEAP) help young parents finish high school, improve parenting skills, locate and maintain employment

Click here for Employment Supports

Other services

Interactive Voice Response (IVR) 1-800-808-2268, available Mon-Fri 8 am-9 pm and Sat, Sun noon-5 pm * automated information and payment details, payment history, file status * information and announcements about Ontario Works * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867 to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance

Satellite Locations for Existing Clients

Ajax Office
140 Commercial Ave,
Ajax, ON L1S 2H5
Phone 905-428-7400

Oshawa Office
C1A-200 John St,
Oshawa, ON L1J 2B4
Phone 905-436-6747

Oshawa Office (Employment Counselling)
200 John Street West, Upper Level
Oshawa, ON L1J 2B4
Phone 905-432-2929

Uxbridge Office
2 Campbell Drive, Suite 305
Uxbridge, ON L9P 1H6
Phone: 905-852-4566

Youth and adults 18 years and over in financial need
* employable youth 16-17 years in financial need who cannot live at home but are attending school or seeking employment (funds must be managed by a trustee, guardian or agency)
* financial need is determined by a review of income, liquid assets and living expenses
* Learning, Earning and Parenting (LEAP) -parents 16-21 years
* Employment Resource Centre open to all
Application Process
Contact application centre to complete an application
* intake for all residents of Durham Region
* online applications are available at
Toll Free
Application Centre 1-877-678-6333
Switchboard (ongoing clients) 905-666-6239
* Application Centre 905-428-8982
Visit Website
English; Interpretive Services
Janine Stolarek, Senior Caseworker
Phone: 905-668-7711 ext 2665
Call for details
Agency Information
View Agency Profile
Information Durham
Last Updated On
October 21, 2020
Whitby Office and Application Centre; 605 Rossland Rd E
Whitby, ON, L1N 6A3
Intersection: Rossland Rd E and Garden St;
Durham (Region of). Social Services Department Site Location: Whitby
Open in Google Maps
Hours of Operation
COVID19 - All Income and Employment Support offices are currently closed to the public
* Application Centre by phone or email Mon-Fri 8 am-4 pm
Service Area(s)
Durham Region