NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.

Canadian Hearing Services

Canadian Hearing Services, Durham Region Office

Services, products and information that remove barriers to communication, advance hearing health, promote equity for people who are culturally Deaf, oral deaf, deafened and hard of hearing

Hearing Care Counselling Program (Seniors)

Adults over 55 with hearing loss * home consultation on coping with hearing loss, communication strategies * use, care and maintenance of hearing aids * assistance with selecting specialized communication equipment (telephones, alerting devices, TV accessories, etc) * education and training is also provided to caregivers and service providers

Hearing Help Classes

Supportive group environment for deafened and hard of hearing adults and their significant others * information on coping with hearing loss and improving communication skills in a variety of listening environments * information on hearing loss, hearing aids, technical devices * speech reading and other communication and coping strategies * classes at various times throughout the year * a small fee is charged

Employment Services

Assistance to deaf, deafened or hard of hearing individuals who are looking for work or having difficulty maintaining employment * free information and resources on resume and cover letters, interview preparation, job development and maintenance * training options, technical devices (loaner program), wage subsidy and work site evaluations

Ontario Interpreting Services

American Sign Language (ASL) to English interpreting services in a variety of settings * medical, employment, social services, personal business * government ministries and agencies, education related to business, employment and legal * organizations are charged a fee for service, regardless of who requests the interpreter * organizations responsible for the cost of making services accessible in accordance with the Ontario Human Rights Code, the Canadian Charter of Rights and Freedoms and The Supreme Court Of Canada Eldridge decision

Phone: contact office phone number


Interpreting services for health and mental health emergency situations only, call Phone 1-866-518-0000 or TTY 1-877-215-9530 or SSM/Text 416-712-6637 or Email:

General Support Services

Services to support deaf, deafened and hard of hearing people 16 years and older * services include special assistance to overcome language and culture barriers * short-term intervention dealing with urgent situations, case management for coordination of long term community support * supportive counselling for everyday problems, referral services to assist in accessing community services * consumer advocacy and technical devices

CONNECT Counselling

Wellness counselling free of charge to people who are deaf, deafened or hard of hearing, or their family members * wellness counselling includes (but is not limited to) support in times of stress, marital, family or relationship problems * coping difficulties, addictions, mental health issues * other situations where support and empathy can lead a way to wellness * counsellors are aware of the specific issues and cultures of deaf, deafened and hard of hearing people and can be a great support * counselling is available to all ages, from children to adults

The CONNECT counselling program also offers community outreach, presentations and advocacy * free of charge, the community liaison may be contacted for advocacy in terms of accessing mainstream services, where communication is a barrier * presentation topics include effects of a hearing loss, better communication skills * creating a better listening environment, how to run accessible meetings and others
Must be culturally Deaf, oral deaf, deafened or hard of hearing
Application Process
Call for information
Emergency Interpreting Services 1-866-518-0000
Toll Free
Visit Website
Mailing Address
64 Fields Sq
Sault Ste Marie, ON, P6B 6H2
American Sign Language (ASL); English; Other - Langue des signes quebecoise (LSQ)
Kim Nicholson, Manager, District Office Administration
Program - Hearing Help Classes ; None
Fully Accessible
Social Media
Agency Information
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Information Durham
Last Updated On
October 6, 2020
Braemor Centre; 575 Thornton Rd N, Unit 7
Oshawa, ON, L1J 8L5
Intersection: Thornton Rd and Rossland Rd; Braemor Centre Plaza
Canadian Hearing Services Site Location: Durham Region Office
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Hours of Operation
Mon-Fri 9 am-5 pm
* Emergency Interpreting Service Mon-Sun 24 hours
Service Area(s)
  • Durham Region
  • Haliburton
  • Kawartha Lakes
  • Northumberland County
  • Peterborough