NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.

York Region Transit

Mobility On-Request

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COVID19 - Travellers must wear non-medical face mask or covering
  • seniors nervous using transit and travelling within a service area, may book a trip to a desired location within 5 km of home

On-request transit service within certain neighbourhoods to a stop on set routes
  • book at least 60 minutes in advance for most routes, some routes may need longer notice, check individual route information
  • YRT-marked vehicle will pick up and drop off
  • hours vary by service area, see maps and hours for each route on website including last-pickup time
  • inform at time of booking to ensure appropriate vehicle is sent if travelling with child under 8 years

  • Aurora and Oak Ridges
  • Aurora GO
  • Blue Willow Community
  • Bristol
  • East Gwillimbury GO
  • East Gwillimbury North
  • Georgina North
  • Gorham-Eagle
  • Holland Landing
  • Keswick
  • King Local
  • Mapleglen Community
  • Markham Local
  • Mount Albert
  • Newmarket Local
  • Richmond Hill Local
  • Stouffville
  • Sutton-Pefferlaw
  • Unionville Local
  • Vellore Local
  • Woodbridge
Open to all * extended services for seniors

Residency Requirements: See maps on website for service boundaries
Application Process
Call Mobility On-Request or use app at least 60 min in advance to book for most routes * check specific route information to confirm advance booking time needed
Toll Free
1-844-667-5327 - Booking Line
General Inquiry
1-866-744-1119 - Toll Free
Visit Website
English, Interpretive services available by calling Access York at 1-877-464-9675
Service ; Regular YRT/Viva fares apply * operator accepts all YRT/Viva fare media including PRESTO, YRT/Viva Pay app, tickets, passes and exact change * transfers will be issued
Documents Required
May vary; contact for information
Not Applicable
Social Media
Agency Information
View Agency Profile
Findhelp Information Services
Last Updated On
November 23, 2022
Hours of Operation
Mobility On-Request Contact Centre Mon-Fri 5 am-11 pm, Sat 6 am-11 pm, Sun 7 am-9:30 pm * YRT Main Contact Centre Mon-Fri 7 am-7 pm, Sat-Sun and holidays 8:30 am-4:30 pm * see website route-specific hours for requesting ride
Service Area(s)
York Region