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York Region Transit

Mobility On-Request Paratransit

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Description

Door to door shared-ride service for individuals unable to use conventional public transit for all or part of their trip due to a physical or functional disability in York Region
  • connecting services to other transit zones are available
Eligibility
Individuals unable to use conventional public transit due to a physical or functional disability for all or part of their trip
  • considered on a case-by-case basis

    Must have at least ONE of the following limitations:

    • unable to walk a distance of 175 metres / 575 feet

    • cognitive disabilities impacting functional or physical ability to use conventional transit, including emotional disabilities, brain injury, intellectual or learning disabilities

    • experiencing sensory motor area conditions, such as Parkinson's disease

    • legally blind and have undergone travel training

  • Application Process
    Complete the mobility on-request Paratransit Application Package online or call 1-866-744-1119 to a request hard copy

    Registration Forms to be completed and signed by the applicant and a health care professional
  • registrants receive personal numbered registration card
  • Office
    1-866-744-1119
    On-Request
    1-844-667-5327
    Fax
    905-762-2110
    TTY
    711
    Website
    Visit Website
    Email
    mobilityplusfeedback@york.ca
    Languages
    English, Interpretive services available by calling Access York at 1-877-464-9675
    Fees
    Service - Fare prices available online
    there is no registration fee
    Documents Required
    May vary; contact for information
    Accessibility
    Fully Accessible
    Social Media
    Agency Information
    View Agency Profile
    Copyright
    Findhelp Information Services
    Last Updated On
    December 23, 2022
    Address
    York Region Transit YRT/Viva, 55 Orlando Ave, 2nd Floor
    Richmond Hill, ON, L4B 0B4
    Intersection: Leslie St and 16th Ave.; South Service Centre
    York (Region of). Transit Site Location: York Region Transit YRT/Viva
    Open in Google Maps
    Hours of Operation
    Contact Centre -- Mon-Fri 7 am-7 pm
    After-hours line -- Mon-Sun 5 am-3 am, including statutory holidays
    • available to customers who are travelling and for cancellations
    Service Area(s)
    York Region