NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.

Family Services York Region

Family Services York Region, Newmarket

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COVID19 All FSYR offices closed, no walk-in service until further notice; telephone, email and/or video counselling available; call, email or visit website for updates and information

Counselling and community support programs and services for children, youth, adults, couples and families, including support with parenting, relationships, coming out, anxiety, depression, trauma, abuse, family stress and separation and divorce

For individuals, couples and families, in a variety of formats including language-specific, telephone, face-to-face and single session consultation; for details visit website

Virtual walk-in counselling for youth, adults, couples and families operates on first come, first served basis, accessed once per month
  • virtual appointments 15-90 minutes depending on individual needs
  • call 905-895-2371 Mon-Tue, Thu 10 am-5 pm (excludes holidays) to book appointment
  • not a crisis service

Triple P Parenting 
Resources and support for parents managing children with behavioural and emotional issues; individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues; visit

Group Services
Range of psychoeducational and therapeutic group programs for children, youth and adults on topics including developing social skills, managing anger and anxiety, practising mindfulness, parenting and LGBTQ+ issues; language-specific groups offered in the community; check group calendar for details

Outreach and Presentations
Community-based mental health supports ensure inclusive and accessible services; includes language-specific counselling, group services, parenting workshops and presentations at several locations in the community

Families and Schools Together (FAST)
Eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions; FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school

2SLGBTTQ+ Services
Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)
  • safe access to individual, couple and family counselling, group services and community outreach support
  • counsellors attend sensitivity and awareness training, with experience in areas such as coming out, sexual orientation, gender identity, life transitions, relationships, discrimination, parenting
  • community consultation and training services
  • for information contact Barb Urman 1-866-415-9723, 905-415-9719,
Children, youth, adults, couples and families, living or working in York Region; some programs may have specific eligibility; contact intake for more information
Application Process
Self-referred or referred by others, contact intake for more information
Toll Free
1-888-967-5542 - 2SLGBTQ+ Information, Referral and Support Line
Visit Website
Mailing Address
1091 Gorham St
Suite 300
Newmarket, ON, L3Y 8X7
Cantonese, English, Farsi, French, Hindi, Mandarin, Punjabi, Spanish, Tamil, Urdu, Other languages may be available, call local office for details
Susan Warren, Director, Inclusivity and Community Development
Phone: 905-895-2371 ext 142; 905-895-2389 ext 140
Fees assessed on sliding scale based on income and ability to pay ; some fees covered by subsidy or insurance ; fee assistance available - no one turned away based on inability to pay
Fully accessible ; On public transportation routes
Agency Information
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Findhelp Information Services
Last Updated On
May 3, 2022
1091 Gorham St, Suite 300
Newmarket, ON, L3Y 8X7
Family Services York Region Site Location: Newmarket - Head Office
Cross street: Leslie St and Gorham St

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Hours of Operation
8:00 am - 6:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
9:00 am - 3:00 pm

Mon 8 am-6 pm, Tue-Thu 8 am-8 pm, Fri 9 am-3 pm; counselling by appointment only; to book virtual counselling appointment call Mon-Tue, Thu 10 am-5 pm (excludes holidays)
Service Area(s)
York Region