West Neighbourhood House

Older Adult Services

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Adult Day Services
Includes snacks, hot meals and assistance with personal care
  • Alzheimer Day Program and Frail Elderly Program
  • social and recreation activities
  • daily fee
Client and Family Services
Intake, information and referral, case management, crisis intervention, social work, caregiver support, and individual and family counselling
  • education, training and support for individuals caring for frail or disabled family members
  • support groups
  • information sessions
  • advocacy
  • assistance in locating health care services, financial benefits and other community resources
West Active Living and Learning Centre
Drop-in programs including fitness, recreation (sewing, woodworking, crafts),educational workshops and wellness seminars
  • day trips
  • activities in English, Portuguese, Vietnamese
  • $15 annual membership
Health Action Theatre by Seniors (HATS)
Seniors create and perform short plays on elder abuse prevention and health promotion

Home Support Services
Meals on Wheels (Chinese, western, South Asian and frozen)

Home Help
  • light housekeeping, laundry, meal preparation, Monday-Friday
  • group shopping, transportation for medical appointments and wellness programs
  • participates in Toronto Ride
Personal Support/Homemaking
  • bathing, dental hygiene, light housekeeping, Monday-Sunday
  • friendly visiting, security checks
Respite Care Program
Personal support and caregiver relief

Supportive Housing
On-site and on-call support services for residents of May Robinson Apartments and Springhurst Manor, with physical or chronic health problems that require consistent monitoring and supervision, includes personal support and emergency response available Monday-Sunday 24 hours
Seniors 55 years and older and adults with disabilities

Residency Requirements: Bloor St W (north) to Lake Ontario (south), Roncesvalles Ave (west) to Yonge St (east)
Application Process
Call for intake
Visit Website
Mailing Address
248 Ossington Ave
Toronto, ON, M6J 3A2
Cantonese, English, Mandarin, Portuguese, Vietnamese, Other - other languages may be available,
Isabel Palmar, Director
Email: [email protected]
Phone: 416-532-4828 ext 116
Coordinator, Client and Family Services
Angela Xavier
Email: [email protected]
Phone: 416-532-4828 ext 113
Vary for different services, some subsidies available * some free programs
Documents Required
No documents required
Wheelchair accessible automatic main entrance ; Barrier-free washroom including door and stall
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Agency Information
View Agency Profile
Findhelp Information Services
Last Updated On
October 30, 2023
248 Ossington Ave
Toronto, ON, M6J 3A2
Cross street: Ossington Ave and Dundas St W
Open in Google Maps
Hours of Operation
8:30 am to 4:30 pm
8:30 am to 4:30 pm
8:30 am to 4:30 pm
8:30 am to 4:30 pm
8:30 am to 4:30 pm

Location closed, services offered online, call 416-532-4828 Mon-Fri 8:30 am-4:30 pm
Home Support Services -- Meals on Wheels Mon-Sat, Sun cold meal available
Adult Day Services -- Mon-Sat 8 am-6 pm
Client and family services -- Mon-Fri 9 am-5 pm
West active living and learning centre -- Mon-Fri 8:30 am-4:45 pm, Sat 11 am-3 pm
Service Area(s)
Toronto Downtown