NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.

Polycultural Immigrant and Community Services

Polycultural Immigrant and Community Services, Etobicoke Central

COVID19 -- all offices are open for appointments; services are offered remotely over the phone, zoom, email

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Settlement Services
  • orientation, information, assessment and referral
  • supportive counselling for youth, families and women
  • employment and educational counselling
  • commissioner for taking affidavits
  • sessions on housing, education, health care, social assistance, legal assistance, immigration, citizenship, professional licensing and job search
Crisis Counselling
  • confidential short-term counselling for youth, adults or families experiencing a crisis situation related to adjusting to life in Canada, mental health, intimate partner violence, substance misuse, trauma, interpersonal problems, parenting or other situation
Community Connections Program
  • group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
  • trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
  • full time classes
  • childminding for children 19 months-5 years while parents attend classes
Multicultural Women's Wellness Program
  • women experiencing mental health struggles and stresses can meet, socialize, share experiences, network, learn and stay active; offered in partnership with Canadian Mental Health Association
My Pathways to Employment
  • five-week online course for Ontario Works recipients struggling to find jobs or facing multiple complex barriers to employment.
  • after assessment, participants join a 80-hour pre-employment development workshop that includes career exploration and employment skills development
  • after workshop, participants have post-hiring support for six months.
Transition to Employment for Newcomers
  • for newcomers including internationally trained professionals and tradespeople
  • individual coaching, linking to resources, and employment workshops
Women In Food and Customer Service
  • helps women gain the knowledge and skills needed to get a job in the customer service/food service sectors, includes:
  • customer service and food sector-based labor market trends
  • food and customer service workplace environment; customer service essentials
  • how to use a cash register; food handling certification
  • understanding employer hiring and screening practices
  • job maintenance
TRIEC Mentoring Partnership - see separate listing

Permanent residents, refugee claimants, Convention refugees, and first generation Canadians
Application Process
Varies for different services -- call for information
Toll Free
Visit Website
Mailing Address
3363 Bloor St W
Toronto, ON, M8X 1G2
Arabic, Croatian, English, French, Polish, Romanian, Russian, Serbian, Other - interpretation may be arranged for other languages,
Documents Required
May vary; contact for information
Fully accessible - Wheelchair accessible automatic main entrance ; Easy access to elevator ; Barrier-free washroom including door and stall
Agency Information
View Agency Profile
Findhelp Information Services
Last Updated On
February 23, 2023
3363 Bloor St W
Toronto, ON, M8X 1G2
Cross street: Islington Ave and Bloor St W
Open in Google Maps
Hours of Operation
8:30 am to 5:00 pm
8:30 am to 5:00 pm
8:30 am to 5:00 pm
8:30 am to 5:00 pm
8:30 am to 5:00 pm

Mon-Fri 8:30 am-5 pm
Service Area(s)
Greater Toronto Area