NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.
Polycultural Immigrant and Community Services
Polycultural Immigrant and Community Services, Etobicoke Central

COVID19 -- all offices are open for appointments * services are offered remotely over the phone, zoom, email * call 1-844-493-5839

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Settlement Services -- orientation, information, assessment and referral * case management for high need clients * supportive counselling for youth, families and women * employment and educational counselling * commissioner for taking affidavits * group sessions on housing, education, health care, social assistance, legal assistance, immigration, citizenship, professional licensing and job search

Newcomer Resource Centre -- access to computers, Internet, fax, photocopier * assistance with Internet search, letters preparation, completing on-line applications * Newcomer Clubs, Support Group for Newcomers -- weekly group meetings for youth, seniors and other newcomers * Community Connections Program -- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry * full time classes * childminding for children 19 months-5 years while parents attend classes

Excelling in Customer Service -- for women who are Ontario Works recipients * customer service essentials, cash register, Smart Serve and Food Handling Certification, job search preparation, 6 months post-program and post-hiring support

Career Exploration & Employment Assistance Program -- for Ontario Works recipients with barriers to employment * career exploration and training in essential skills * 6 months post-program and post-hiring support

Crisis Counselling -- for children, youth, adults or families experiencing a crisis situation related to adjusting to life in Canada, mental health, intimate partner violence, substance misuse, trauma, interpersonal problems, parenting or other situation * call 416-233-0055 ext 1237

Women's Support Groups and Social Clubs -- activity and language-based clubs for women

Senior Drop-In Centre -- promotes social inclusion of seniors * free computer use

Administration Office -- 17 Four Season Place, Suite 102, Toronto * also Mississauga office 905-403-8860
Permanent residents, refugee claimants, Convention refugees, and first generation Canadians
Application Process
Varies for different services -- call for information
Toll Free
Arabic, Croatian, English, French, Polish, Romanian, Russian, Serbian, Other - interpretation may be arranged for other languages,
Vesna Kacanski, Administrative Assistant / Intake Worker
Wheelchair accessible automatic main entrance ; Easy access to elevator ; Barrier-free washroom including door and stall
Agency Information
Findhelp Information Services
Last Updated On
October 5, 2020
3363 Bloor St W
Toronto, ON, M8X 1G2
Intersection: Islington Ave and Bloor St W;
Polycultural Immigrant and Community Services Site Location: Etobicoke Central
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Hours of Operation
Mon-Fri 8:30 am-5 pm * LINC classes Mon-Thu evenings

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