Ontario Energy Board

Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities

• investigates potential violations and enforces regulations
• regulates rates charged to customers and regulates rebates to consumers
• online inquiry and complaint forms
• online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
• assistance for low income consumers: summary of programs
• consumer newsletters and brochures

Ontario Electricity Support Program -- see separate entry

Residential customers: disconnection for non-payment is banned from November 15 to April 30 of the following year

• electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees
• for more details www.oeb.ca/newsroom/2017/ban-disconnection-homes-winter-customers-electricity-distributors-frequently-asked

• Income Support - Emergency financial assistance