NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.

Toronto. Employment and Social Services

Ontario Works, Golden Mile Office

All Employment & Social Services offices are providing services by phone. Clients can call the main line of their regular office Monday-Friday 8:30 am-4:30 pm to speak with staff.

In addition to phone services, three Employment & Social Services offices are open for in-person service for clients with no phone/online access Monday through Friday 9 am-3:30 pm
. Metro Hall Employment & Social Services, 214 Wellington St. W. serving clients with no phone/online access from Lawrence Square, Lesmill, Wellesley Place, Yonge Eglinton, Yorkgate and Metro Hall.
. Scarborough Village Employment & Social Services, 3660 Kingston Rd. serving clients with no phone/online access from Beaches, Consilium Place, Golden Mile, Malvern and Scarborough Village.
. York Humber Employment & Social Services, 605 Rogers Rd. serving clients with no phone/online access from Attwell, High Park/Parkdale, The Queensway and York Humber.


Client Services and Information Unit 416-338-8888, option 3, then option 7 -- information on Ontario Works, including legislation and procedures * assistance with resolution of issues between OW clients and staff

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status * service not available to TTY users

Right Pay Card -- payment method for Ontario Works clients who do not have bank accounts * cardholder support at 1-855-232-0675, TTY 1-800-833-1213,

Financial Assistance

Monthly allowance based on family size, housing costs and income * prescription drug coverage under the Ontario Drug Benefit Program * health benefits including medical supplies, sensory and mobility aids, medical transportation * discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials

Housing Stabilization Fund -- help with rent and energy arrears, rent deposit, moving costs and essential furniture * Employment Start-Up Benefit -- covers costs related to starting a job or work placement * Families with Children -- newborn child allowance, child care start-up costs, basic dental care for children

Social Supports

Referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities * help in pursuing child or spousal support

Employment Assistance -- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Employment Centre -- walk-in job search centre * access to computers, Internet, social media, laser printer, scanner, photocopier, telephone * career planning * workshops * assistance with resumes and interview skills * resource materials, job banks, labour market information * referrals for education and upgrading, work and volunteer placements, self-employment and entrepreneurship

Learning, Earning and Parenting (LEAP) -- helps young parents finish high school, improve parenting skills, locate and maintain employment

Employer Hotline 416-397-JOBS (5627) -- for employers to post jobs

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Toronto residents 18 years and older in financial need, determined by a review of income, assets and living expenses * youth 16-17 years may be eligible * people not eligible for social assistance benefits may qualify for one-time help with medical costs * Learning, Earning and Parenting (LEAP) -- parents 16-25 years * Employment Centre -- open to all Toronto residents

Serves those living in postal code areas: M1L, M3A, M3C, M4A, M4B, M4C

Residency Requirements: Central Toronto
Application Process
Apply online or call the Application Centre
Toll Free
Interactive Voice Response (IVR) 1-800-808-2268 ; Ontario Works Application Centre 1-888-465-4478
Ontario Works Application Centre 416-338-8888 ; Office 416-392-3400
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Mailing Address
PO Box 3888 Stn Industrial Park
Markham, ON, L3R 5T2
English, French
Wheelchair accessible building including main entrance and barrier free washrooms
Agency Information
View Agency Profile
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Last Updated On
October 21, 2020
Golden Mile Mall; 1880 Eglinton Ave E, Unit 139
Toronto, ON, M1L 2L1
Intersection: Victoria Park Ave and Eglinton Ave E;
Toronto. Employment and Social Services Site Location: Golden Mile Office
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Hours of Operation
COVID19 -- providing services by phone, Mon-Fri 8:30 am-4:30 pm
* applications can be made online or calling 416-338-8888 Mon-Fri 8:30 am-5 pm
* in-person service by exception only or for those with no phone access at Metro Hall, Scarborough Village and York/Humber Mon-Fri 9 am-3:30 pm
Service Area(s)