NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person.

Family Service Toronto

Counselling and Support Services

COVID19 Offices closed, no walk in service, call 416-595-9618, email, or visit FST website for details on telephone and virtual services; delays in staff response may occur due to contact volume

Please note, processing PassportONE payments remain a service delivery priority; processing of claims sent by email or fax will continue; delays may be experienced for claims mailed to the office; Passport program access by phone and email Mon-Fri 9 am-5 pm

Phone and online counselling and reassurance calls available to existing clients, contact therapist directly or call 416-595-9618

Virtual mental health support available for women experiencing violence

Options adult and children's case management services available by phone and email Mon-Fri 9 am-5 pm


Individual and group counselling, walk-in counselling, information and referral services to individuals and families * specialized services for LGBTQ community, individuals with HIV/AIDS, individuals with developmental disabilities, seniors (including seniors experiencing abuse), sexual abuse survivors, women experiencing abuse, male perpetrators of abuse, separating and divorcing families * advocacy, education, research and community development

Counselling and Support for Individuals, Couples and Families
Counselling and educational programs for those seeking support in dealing with relationships and family problems, parenting, depression, anxiety, job loss, separation, divorce and new relationships, sexual abuse and childhood trauma, life transitions and other issues
  • Violence Against Women Program
  • counselling for male survivors of sexual abuse, member agency for Support Services Network for Male Survivors in Ontario (central region)
  • social reform, public education and advocacy

Families in Transition 416-585-9151
Planned brief interventions with focus on supporting child adjustment to parental separation, divorce and remarriage , includes individual and family counselling, educational programs, support groups, mediation of parenting plans, and training and consultation for professionals working with changing families

Growing Up Healthy Downtown for children birth-6 years (see separate listing)

Individual and Group Counselling for Women in Abusive Relationships
Individual and group counselling for women who have experienced partner abuse, multilingual services available, including crisis intervention, and programs for children who have witnessed partner abuse

Next Steps Program for Men
Group counselling for men who are or have been abusive to their partners, including alternatives to abusive behaviour, and communication skills

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict; victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress

Seniors and Caregivers Support (see separate listing)

Call for information on services available at Unison Health and Community Services, Bathurst-Finch Hub, 540 Finch Ave, and Working Women Community Centre, Victoria Park Hub, 1527 Victoria Park Ave, 2nd Fl (see separate listings)
COVID19 Offices closed, no walk in service; free telephone counselling and virtual services available; call, email or visit FST website for details
Anyone living or working in City of Toronto, regardless of age, cultural background, race or sexual orientation, including children, and particularly individuals and families with low incomes in need; Partner Assault Response : offenders 18 years and older, ordered by the court to attend the program in response to a criminal charge involving domestic violence
Application Process
Call Service Access Unit 416-595-9618 to discuss available programs and arrange appointment; for Partner Assault Response, call to schedule an intake/assessment meeting
416-595-9618 - Service Access Unit
416-595-9230 - Administration
416-977-2860 - Service Access Unit
416-595-0242 - Administration
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Cantonese, English, Farsi, Hindi, Hungarian, Italian, Mandarin, Portuguese, Somali, Spanish, Tamil, Not all languages available for all programs, Edo
Brian Porter, Director, Technology, Communications and Facilities
Geared to income; some services free; Partner Assault Response on sliding scale
Documents Required
May vary; contact for information
Designated parking at entrance ; Wheelchair accessible automatic main entrance ; Easy access to elevator ; Barrier-free washroom including door and stall ; Most other community locations wheelchair accessible - call for details
Agency Information
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Last Updated On
November 17, 2022
355 Church St, 3rd Fl
Toronto, ON, M5B 0B2
Intersection: Church St and Gerrard St E;
Family Service Toronto Site Location: Family Service Toronto
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Hours of Operation
COVID19 - Offices closed, no walk in service * free telephone counselling available - call, email or visit FST website for details

Mon-Fri 9 am-5 pm * evening appointments available * closed weekends and holidays
Service Area(s)