Crisis services to support individual in crisis, and/or their caregivers/supports

• 24/7 telephone crisis line
  
• community visit by mobile crisis team may be arranged
• follow-up support, including linkage and referral to other community supports
• intake available for short term crisis and residential crisis beds
  

Mobile Crisis
In-person community visits by mobile crisis team to support individual in their preferred environment

• scheduled on first come, first served basis, Mon-Fri 7 am-7 pm
  
• client should call in the morning to request a visit that day
  
• not an emergency response program

Crisis Beds
Short-term crisis beds for individuals experiencing a crisis and in need of individualized support in a safe, supportive setting away from their present situation

Mental Health Safe Beds
Short-term residential crisis beds for individuals living with mental health concerns and in contact with the justice system

• where appropriate, safe alternative to incarceration or hospitalization

• volunteers trained in active listening, crisis intervention and suicide prevention techniques
• emotional support, encourage caller initiative and provide referrals to community resources as necessary
• confidential service
• resource and referral information on suicide and related topics

• ​gives on-going emotional support to callers who have limited support or resources

• for those who have lost a loved one to suicide

• workshops on active listening, loss, crisis and suicide prevention and intervention are available to schools, businesses, agencies and groups

• emotional support, crisis intervention, and community referral information specific to the concerns and issues of the LGBTQ community in Durham Region

Telephone helpline and online chat

• addresses issues commonly experienced by the 2 Spirit, lesbian, gay, bisexual, transexual, transgender, queer and questioning (2SLGBTQ+) community
• information and referrals to appropriate businesses, services and social service agencies

Substance abuse and problem gambling treatment services

Residential Withdrawal Management Services Centre St location

• assists males and females 16 years of age and older, in withdrawal from alcohol and drugs who are able to withdraw safely in a non-medical environment; 22 beds
• Community Withdrawal Management with phone support for those unable to come to residence - clients screened to ensure community withdrawal is a safe option for them

Community Treatment Services of Pinewood Centre

• serves Durham Region with offices located in Ajax, Bowmanville, Oshawa and Port Perry
• core services include assessment, referral and case management
• each location with a variety of outpatient services for both youth and adults

Problem Gambling Service - youth, adults and family members can access help for gambling concerns through community offices

Women's Residential Treatment Program - see separate listing

Rapid Access Addiction Medicine (RAAM) - see separate listing

Community Treatment Offices

Port Perry
180 Mary St, 3rd Floor
Port Perry, ON L9L 1C4
Phone 905-721-4747 ext 4

Bowmanville
200 King St E, Suite 206
Bowmanville, ON L1C 1P3
Phone 905-721-4747 ext 3

Ajax
95 Bayly St W, Suite 406
Ajax, ON L1S 7K8
Phone 905-721-4747 ext 6

Oshawa
Oshawa Centre Office Galleria, 419 King St, Suite 125
Oshawa, ON L1J 2K5
Phone 905-721-4747 ext 2

Pinewood Scarborough Community Withdrawal Management Services
2425 Eglinton Ave, Unit 5
Scarborough, ON M1K 5G8
Phone: 416-431-8200 ext. 6321/6516

• works with clients to develop treatment goals and needs based on admission assessment
• focus on ways to increase success in academic setting
• includes counselling services

• Frontenac LIT (Oshawa)
• Watersdown LIT (Whitby)
• gender inclusive

• same-day counselling on what client would like to address
• build on existing strengths and create plan for positive change
• staffed by providers from Carea Community Health Centre, Catholic Family Services of Durham, Lakeridge Health -Pinewood and Child Youth and Family Program, and Frontenac Youth Services

Hospital services include specialized assessment and treatment services to those living with complex and serious mental illness

• range of specialized mental health programs for inpatients and outpatients
• specialized community outreach services
• supports residents in privately operated homes for special care
• actively involved in mental health research and education activities

Counselling/psychotherapy and support services to recent and historical/childhood survivors of sexual violence and their friends, families, support person, and varying community members

• 24/7 crisis and support line
• free and confidential service
• individual and group counselling - by phone and secure video (Zoom) and in-person
• accompaniment (police, legal, and medical, etc.)
• advocacy
• public education
• volunteer opportunities and crisis line training

Wait time for individual counselling is currently 6-9 months

Support and information in any type of crisis by trained volunteers crisis responders

• youth text CONNECT or PARLER to 686868
• available in English and French
• does not provide medical advice
• text or Messenger also available on website

Access to culturally sensitive counselling (dependent on crisis responder availability)

• individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
• individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger