COVID19 - Walk-in service suspended * virtual appointments available, call Clinic Coordinator 289-509-0603, ext 3203, intakes take place the day prior to clinic day

Walk-in counselling clinic

• same-day counselling on what client would like to address
• build on existing strengths and create plan for positive change
• staffed by providers from Carea Community Health Centre, Catholic Family Services of Durham, Lakeridge Health -Pinewood and Child Youth and Family Program, and Frontenac Youth Services

COVID19 - Phone support continues * Text service available by texting 258258 * Web Chat service available by going to website

Helpline telephone service to those in distress

• volunteers trained in active listening, crisis intervention and suicide prevention techniques
• emotional support, encourage caller initiative and provide referrals to community resources as necessary
• confidential service
• resource and referral information on suicide and related topics

Community Contact Call-Out Program and Seniors' Reassurance Call-Out Program (55 and up)

• ​gives on-going emotional support to callers who have limited support or resources

Suicide Survivor support groups

• for those who have lost a loved one to suicide

Community Education

• workshops on active listening, loss, crisis and suicide prevention and intervention are available to schools, businesses, agencies and groups

Prideline Durham

• emotional support, crisis intervention, and community referral information specific to the concerns and issues of the LGBTQ community in Durham Region

COVID19 - Telephone support continues * Distress Centre Durham also offering Text and Web Chat services * Text 258258 * Web Chat through website

Telephone helpline

• addresses issues commonly experienced by the lesbian, gay, bisexual, transexual, transgender, queer and questioning (LGBTQ) community
• information and referrals to appropriate businesses, services and social service agencies

Support services to recent as well as historical or childhood survivors of sexual assault, sexual harassment, and childhood sexual abuse and their families

• 24/7 crisis and support line
• free and confidential service
• individual and group counselling - by phone and secure video (Zoom)
• police, legal, and medical accompaniment
• court advocacy
• public education
• volunteer opportunities and crisis line training

Wait time for individual counselling is currently 9-12 months ; once clients have completed an intake, clients are able to join groups via Zoom, including meditation, yoga, youth survivor's circle, and survivor's circle

COVID19 -- Services provided virtually and by phone * online learning classes * Live-in Treatment clients, contact case manager or call 905-579-1551 for a staff directory * Crisis Services available at Frontenac during business hours, call 905-723-2802 * after hours crisis support contact Durham Mental Health Services Crisis Access Linkage Line at 905-666-0483 or 1-800-742-1890


Assistance to adolescents struggling emotionally and behaviourally and their families

Counselling

• Individual, family and group therapy

Walk-In Clinic

• Single session counselling to adolescents, family accompaniment welcomed

Day Treatment

• emphasis placed on treatment of adolescents based on evidence informed Cognitive Behavioural Therapy and Dialectical Behaviour Therapy
• working with clients in classroom to develop treatment goals and needs derived from admission
• focus on ways to increase ability to be successful in academic setting

Live In Treatment

• program made available through Residential Admissions Process Collaborative Committee (RAP-CC) which prioritizes admission
• residence licenced for seven beds

Durham Region Crisis Response

• community-based service offers crisis line and mobile crisis response for children, youth and their families in crisis that is not life threatening but requires immediate intervention

COVID19 Free support, including text counselling, information, and referrals, available to anyone in any type of crisis through text or Facebook Messenger

Support and information in any type of crisis by trained volunteers crisis responders

• youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger
• adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger
• available in English and French
• does not provide medical advice
• access text or Messenger also available on website

Access to culturally sensitive counselling (dependent on crisis responder availability)

• individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
• individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger

COVID19 -- Outpatient services provided virtually * call central intake 905-721-4747 * Withdrawal Management Residential program open

Mental health, substance abuse and problem gambling treatment services * supportive housing * opioid treatment services * 24-hour Crisis Support Line

Withdrawal Management Services Centre St location * assists males and females 16 years of age and older, in withdrawal from alcohol and drugs * Community Withdrawal Management with phone support for those unable to come to residence (clients screened to ensure safe option)

Walk-in Support Services (separate listing)
Centre Street location * available 7 days a week between the hours of 9 am and 5 pm, with phone support available 24 hours a day * educational groups provide on-going support * cocaine specific group and a concurrent disorder program for those with mental health and addiction issues are also available

Community Treatment Services of Pinewood Centre serves Durham Region with offices located in Ajax, Bowmanville, Oshawa and Port Perry * core services include assessment, referral and case management * each location with a variety of outpatient services for both youth and adults

Problem Gambling Service youth, adults and family members can access help for gambling concerns through community offices

Women's Residential Treatment Program (separate listing) - 21 day residential treatment services for women

Rapid Access Addiction Medicine (RAAM) (separate listing) - provides fast access to quality care on a walk-in basis for people living with alcohol and opioid-related addictions * services include medical treatment and same-day counselling services without a doctor's referral

Community Treatment Offices

Port Perry
180 Mary St, 3rd Floor
Port Perry, ON L9L 1C4
Phone Press 4
Fax 905-985-4723

Bowmanville
200 King St E, Suite 206
Bowmanville, ON L1C 1P3
Phone Press 3
Fax 905-697-2745

Ajax
95 Bayly St W, Suite 406
Ajax, ON L1S 7K8
Phone Press 6
Fax 905-683-5596

Oshawa
Oshawa Centre Office Galleria, Suite 125
Oshawa, ON L1J 2K5
Phone Press 2
Fax 905-571-3748

Women's Residential Treatment Program
118 Cochrane St
Whitby, ON L1N 5H8
Phone Press 5
Fax 905-668-7591

Scarborough Community Withdrawal and Outpatient Services
2425 Eglinton Ave, Suite 301
Scarborough, ON M1K 5G8
Phone: 416-431-8200 ext. 6321/6516

Public hospital providing a range of specialized assessment and treatment services to those living with complex and serious mental illness

• range of specialized mental health programs for inpatients and outpatients
• specialized community outreach services
• supports residents in privately operated homes for special care
• actively involved in mental health research and education activities