Health information line staffed by public health nurses

• family health, pregnancy and prenatal health, breastfeeding support and services
• infant and child development, parenting questions
• nutrition, healthy weights
• flu, immunizations, infectious diseases
• travel health, sun safety
• teen, adult, seniors issues
• smoking cessation
• substance misuse
• injury prevention
• car seat safety
• active living, health promotion
• community resources, such as Mental Health and Connection Resources

24-Hour Telephone Helpline Service

• volunteers trained in active listening, crisis intervention and suicide prevention techniques
• emotional support, encourage caller initiative and provide referrals to community resources as necessary
• confidential service
• resource and referral information on suicide and related topics

Suicide Survivor Support

• for those who have lost a loved one to suicide

Crisis services to support individual in crisis, and/or their caregivers/supports

• 24/7 telephone crisis line
  
• community visit by mobile crisis team may be arranged
• follow-up support, including linkage and referral to other community supports
• intake available for short term crisis and residential crisis beds
  

Mobile Crisis
In-person community visits by mobile crisis team to support individual in their preferred environment

• scheduled on first come, first served basis, Mon-Fri 7 am-7 pm
  
• client should call in the morning to request a visit that day
  
• not an emergency response program

Crisis Beds
Short-term crisis beds for individuals experiencing a crisis and in need of individualized support in a safe, supportive setting away from their present situation

Mental Health Safe Beds
Short-term residential crisis beds for individuals living with mental health concerns and in contact with the justice system

• where appropriate, safe alternative to incarceration or hospitalization

• Christian ministry staffed by trained volunteers that provides support to individuals and families affected by pregnancy
• confidential

• income support
• death benefit
• disability benefits
• health care benefits
• caregiver benefit
• prisoner of war compensation
• War Veterans Allowance

Mental health peer support agency includes telephone counselling, support groups, elder abuse prevention and awareness, intergenerational mutual support, peer volunteer training and workshops, outreach to Asian community, and anti-racism leadership development

• Mandarin Hotline, 289-800-8818
  • emotional support for a range of issues such as stress, anxiety, depression, health challenges, grief or bereavement, isolation, family conflict, unemployment, newcomer challenges
  • support addresses language barriers and cultural stigma
  • links to community and professional resources for individual and/or group support and treatment
• One-on-one Peer Support
  • Emotional and practical support to individuals experiencing mild mental health challenges
• Building Intergenerational Connections (BIG)
  • connecting Chinese seniors and youth through online and offline activities including English learning classes and events beneficial to the physical and mental health of the elderly
• Health Youth Peer Support
  • Peer support program for international students connecting volunteer peer mentors (senior or graduated students) with newly arrived students

For information in Chinese, visitMHMH website

• children and youth programs include leadership, mentorship, skills development, summer day camp
• reintegration telephone counselling for youth in conflict with the law, life skills and integration programs
• capacity building programs
• Heritage Nails Essentials - social enterprise
• cultural and social events

Telephone Counselling - 24 hour distress line

Emotional support for individuals experiencing grief, loneliness, illness, conflict or other crisis

• English distress line - 416-938-4673
• Korean distress line - 416-241-5456
• text line - 416-999-1392

Counselling Services

• individual counselling
• family counselling
• group counselling
• community outreach counselling and visitation for clients facing barriers to accessing services
• Life Conversation - youth counselling
• Window of Conversation - seniors counselling

Other program offerings include

• career counselling
• English Cafe - weekly meetings and education classes to increase English language skills
• youth mentorship program
• volunteer training
• information and referral to other services as needed

Visit website for information on current program offerings

• primary care
• family support
• HIV/AIDS education and prevention including distribution of male and female condoms, lubricant and Aboriginal resource material
• needle exchange and harm reduction materials
• same sex domestic violence information and referral
• care teams and caregiver training
• counselling for all ages
• social events
• free Internet access
• volunteer opportunities
• cultural programming

Peer support, including telephone support line, online and in-person meetings for parents and families to share concerns on learning that one of their children or siblings is part of the 2SLGBTQIA+ community (two-spirit, lesbian, gay, bisexual, transgender, queer, intersex, asexual, and others)

• general support groups and specific support groups for Dads, Trans-Femme/Non-Binary people and Southeast Asian communities
• help in understanding and accepting
• support for persons considering coming out to their families
• confidentiality maintained
• workshops and speakers for presentations to schools, parent groups, places of worship, universities and businesses

• income support
• death benefit
• disability benefits
• health care benefits
• caregiver benefit
• prisoner of war compensation
• War Veterans Allowance

• physical activities, information and referrals, informal counselling, snacks
• workshops include leadership and development, education, pre-employment, multiculturalism and identity
• healthy lifestyles and relationships
• drug prevention, mental health

Transitional housing, counselling, community, court and outreach programs

Housing

Phyllis Haslam Residence -- transitional residence for women on parole

• staffed 24 hours
• individual and group counselling, practical assistance
• referral and support to plan for release
• capacity 19

House Success Program -- case management program supporting individuals and households exiting homelessness to work towards continued housing stability

Counselling

General Counselling -- individual and group counselling supports and workshops for women in the community dealing with social, economic and justice issues

• provides information pertaining to legal rights, health and safety and alternatives to at-risk behaviours
• programs include parenting, newcomer family law, anger management, theft and fraud, healing from abuse and trauma, domestic/gender based violence, and substance abuse

Reintegration Counselling -- individual and group counselling for women on provincial probation and parole

• referred clients provided with skills to develop alternatives to theft, fraud, substance use behaviours and poor decision making
• general counselling topics recommened by parole officers such as parenting, substance use behaviours and healing from abuse

Direct Accountability Program (DAP) -- provides alternatives to prosecution for individuals charged with minor criminal offences, operates at the Ontario Court of Justice, 10 Armoury St and 2201 Finch Ave W

Partner Abuse Response program -- 12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress

TREM Standing Strong (TREM SS), 416-924- 3708 ext 261 or ext 252 - 16 week group program for women 16-29 who identify as survivors of gender based or family violence

• trauma informed group and individual counselling
• groups available to participants 16-19 and 20-29
• clients also receive individual counselling and resource support as needed/requested during enrollment in program
• Youth Dating Violence (YDV) training and knowledge sharing opportunities to community service organizations

Employment and Community Supports

Women's Empowerment Through Business (WEB) -- trauma-informed program to promote economic security and independence for women and gender-diverse individuals through entrepreneurship training, personal development workshops and expanding peer connections

Record Suspension (Pardon) Information Services -- supports women and men with submitting a record suspension application to the National Parole Board of Canada

• application processing fees and TTC fares covered
• virtual support to anyone living anywhere in Canada

Volunteer Led Supports

​Talk and Listen Phone Line, 1-855-924-3708 -- Monday-Friday 9:30 am-4 pm, assists women calling from institutions to navigate the criminal justice system

• information and resources on legal information, housing, mental health services, reintegration, release planning
• does not make third part calls or call on anyone's behalf

Court Support -- practical assistance and support, information to women and their families navigating the court system

• assistance with referrals, information and resources
• free snacks, clothing, personal hygiene items for women released on bail
• located at 10 Armoury St and 2201 Finch Ave W courts

Vanier Centre for Women -- social and recreation program, provides information and resources about Elizabeth Fry Toronto and other community supports

The Market Place -- for marginalized women particularly those recently released from incarceration

• provides donations such as clothing, hygiene supplies and gift cards to clients

Bingo Hall Program - provides volunteer opportunities for volunteers and clients the bingo hall to provide information about the organization while raising funds

Confidential 24/7 crisis response support service for people in mental health crisis, by telephone, text and live chat

• crisis worker provides immediate response to feelings of distress, loneliness, anxiety or fear, thoughts of suicide
• mental health information and referral to services and support
• supports for older adults living with dementia, mental health issues and other neurological conditions, their families and their caregivers; available at home, in long term care facilities or community settings

Short-Term Crisis Bed Program
Intake through crisis response

Child and Adolescent Crisis Response
Virtual mobile crisis response to provide assessment, stabilization and connection to services; in partnership with Kinark Child and Youth Services

After Hours Child and Youth Mental Health Crisis Response

• call 310-COPE Crisis Line Monday-Friday 5 pm-9 am and Saturday-Sunday 24 hours
• serves Durham Region, Haliburton, City of Kawartha Lakes and Peterborough

After Hours Partnership

• Kinark Child and Family Services (Durham)
• Point in Time (Haliburton County)
• Peterborough Youth Services (Peterborough)
• Chimo Family and Youth Services (City of Kawartha Lakes)

Help line

• access to single session counselling from a mental health professional
• session assists in developing a plan

Counselling and community support programs and services, including support with

• parenting
• relationships
• coming out
• anxiety, depression
• trauma, abuse
• family stress
• separation and divorce

Counselling, offered in a variety of formats including

• ​language-specific
• virtually (by phone or video)
• face-to-face and single session consultation
• in-person appointments available on limited basis, contact for information

Virtual walk-in counselling

• first come, first served basis
• accessed once per month
• virtual appointments 15-90 minutes depending on individual needs
• not a crisis service

Triple P Parenting

• resources and support for parents managing children with behavioural and emotional issues
• individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues
• visit https://www.triplep.net/glo-en/home

Group Services

Psychoeducational and therapeutic group programs including

• developing social skills
• managing anger and anxiety
• practicing mindfulness
• parenting and 2SLGBTQ+ issues
• language-specific groups offered in the community
• check group calendar for details http://www.fsyr.ca

Outreach and Presentations

Community-based mental health supports ensure inclusive and accessible services, including

• language-specific counselling
• group services
• parenting workshops and presentations at several locations in the community

Families and Schools Together (FAST)

• eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions
• FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school

2SLGBTQ+ Services

Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)

• safe access to individual, couple and family counselling, group services and community outreach support
• counsellors attend sensitivity and awareness training, with experience in areas such as coming out, sexual orientation, gender identity, life transitions, relationships, discrimination, parenting
• community consultation and training services
• for information contact Andrew, 905-883-6572 ext. 151

Information, education and support services across Ontario, including counselling, family support and advocacy

• individual peer support
• peer support groups across Ontario
• online support forums
• peer support and facilitation training
• youth, young adult and student awareness campaigns
• workplace awareness programs
• Peer Talk speakers bureau, workshops
• online guides, fact sheets, videos
• resource and reference library

Telephone Information and Peer Support (TIPS) Warmline, 416-486-8046, 1-888-486-8236; no crisis services

Check Up from the Neck Up

Private online mental health checkup to identify symptoms of depression, anxiety or bipolar disorder

• online quiz, fact sheets and guides
• list of Toronto drop-in support groups
• resources for family and friends

• Wellness Recovery Action Plan (WRAP) 8-week program
• Laughing Like Crazy, 2SLGBTQ+ peer support group

• Family Matters peer support and recovery
• early intervention

Confidential, non-police and in-person mental health support from mobile crisis worker teams

• crisis intervention and management
• wellness checks
• system navigation and referrals
• harm reduction and basic needs supplies
• traditional Indigenous supports
• Afrocentric supports
• post-crisis follow-up and supports

Program offered in partnership with the following community-based organizations (see separate entries):

• TAIBU Community Health Centre
• Gerstein Crisis Centre
• 2-Spirited People of the 1st Nations
• Canadian Mental Health Association (CMHA) Toronto Branch
• 211