NOTE: Services will likely be impacted in response to COVID-19. Please contact any service prior to visiting in person to receive the most up-to-date information (eg. hours of operation, wait times).

About

Call 2-1-1 for:

  • Non-emergency police number
  • Food banks
  • Walk in clinics
  • Alzheimer support
  • Mental health help
  • Meals on Wheels
  • Emergency shelters for homeless
  • Services for domestic violence victims
  • Public health
  • Telehealth Ontario
  • Crisis services
  • Provincial and local helpline phone numbers
  • Settlement help for newcomers
  • Housing help centres
  • Youth drop in programs
  • Child, youth and family counselling
  • Emergency utility assistance
  • Understanding which government service might help or assistance
  • Disability support programs
  • Parenting programs

Call 9-1-1 for:

In an emergency, call 911 immediately.

An emergency is any situation that requires immediate assistance from the police, fire department or paramedics. Examples include:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

About 211 Central

This website is the public online version of the database used by information and referral specialists for the 211 telephone/chat/email service.

This up-to-date, accessible, searchable database provides comprehensive access to information about social, community, health and government services in the GTA.

This website complements our 211 telephone service, which was launched in 2002. By dialling 211, residents of Ontario can obtain information on a wide range of community programs and services.

Key features of 211:

  • Easy to remember, non-emergency phone number that provides quick access to information and referral to community, social, health and government services
  • Always answered by a person
  • Available 24 hours a day, seven days a week by phone or online
  • Offers multilingual phone services
  • Available to people who are deaf, deafened or hard of hearing via TTY